FREQUENTLY ASKED QUESTIONS

FAQ's

 
 

ABOUT REVIVE®

What are REVIVE® products?

REVIVE® products are FDA-approved topical treatment that is clinically proven to help regrow hair. REVIVE® products also help to reverse the progression of hereditary hair loss.

How do REVIVE® products work?

The exact mechanism for Minoxidil products is uncertain, however researchers believe that REVIVE® products work in part by enlarging the hair follicles and reversing the "miniaturization" process. This miniaturization of the hair follicles is a characteristic of hereditary hair loss and can be impacted by hereditary, hormonal and age factors.

By enlarging the miniaturized follicles, the growth phase of the hair cycle is prolonged, allowing the hair to become longer and thicker looking. And with more follicles in the growth phase at the same time, your hair coverage will start to look thicker, too.

Where can I use REVIVE®?

  • Does REVIVE® work for receding hairline

REVIVE® is approved for men experiencing gradual thinning or gradual hair loss on the top of the scalp. It is not intended for frontal baldness or receding hairline but there have been positive acendotal reviews with our product.

  • Does REVIVE® work for beards?

ROGAINE® for beards has not been tested in clinical trials but there have been positive acendotal reviews with our product.

  • Does REVIVE® work on eyebrows?

ROGAINE® for eyebrows has not been tested in clinical trials. Directions specifically state to avoid contact with eyes.

How soon can I expect results?

It may take at least 4 months for results to be seen, and your results and success may depend on the proper application and dosage.

There are a few signs to look for that let you know REVIVE® products are working. During the first few weeks of use you may see a temporary increase in hair shedding. This is a good sign and means that the new growth cycle is beginning, and the lost hairs are making way for the new, healthy ones.

Eventually, new growth will appear. The earliest hair growth you see may be soft and downy, but continued treatment will produce new hair with the same consistency as the other hair on your scalp.

Remember, not everyone responds to REVIVE® products and individual results will vary. If hair loss continues after 2 weeks or if you do not see any results after 4 months, speak with your doctor.

How long should I continue to use REVIVE® products?

Hereditary hair loss is a lifelong condition requiring continuous use of REVIVE® products. Make it a part of your daily routine - just like brushing your teeth. Apply directly to your scalp - everyday as directed.

What happens if I stop using REVIVE® products?

Continued use of REVIVE® products is needed to maintain hair regrowth. While our clinical studies did not go beyond 48 weeks, there is no limit on how long you may use REVIVE® products.

If you stop using it, the normal hair loss process will start again. You will probably lose your newly regrown hair within 3 to 4 months and will look the way you looked before using REVIVE® products, so you'll want to make REVIVE® products part of your daily routine.

If you miss 1 or 2 doses of a REVIVE® product, however, just continue with your next regular dose. We do not recommend that you try to make up for missed doses, and 1 or 2 days of not using REVIVE® will not affect your long-term hair regrowth as long as you resume regular use.

PRODUCT FAQ's

How do I open my REVIVE® Foam container?

To properly open your container of REVIVE® Foam, follow these steps:

  1. Use the thumb and fingers of one hand to hold the can.
  2. While holding the ring in place, use your other hand to pull the cap off.

To properly close the container:

  1. Place cap on container
  2. Snap into place
  3. This activates the chld-protection lock.

Is there anything I should know about applying or styling my hair when using REVIVE® Foam?

For most people, REVIVE® can be easily added into your existing hair care routine. To make the most of your hair regrowth treatment, check out our How to Apply page for application directions, tips and tricks.

What are the most common side effects of REVIVE® foam?

  • Some people may experience a dry, itchy scalp and irritation of the treated area. This is more common with the solution than foam. Stop using and ask a doctor if irritation persists.
  • Some people have experienced changes in hair color and/or texture.
  • REVIVE® Foam products contain alcohol, which can cause burning or irritation of the eyes or sensitive skin areas. If any REVIVE® Foam accidentally gets into these areas, rinse with large amounts of cool tap water.
  • Infrequent cases of unwanted facial hair have been reported. If you develop unwanted facial hair while using a REVIVE® product, stop use and see your doctor. Any unwanted hair will usually disappear when use of the product is discontinued.

Are there any medications that may interact when I'm using REVIVE® products?

To our knowledge, there are currently no known drug interactions associated with medications taken by mouth and the use of REVIVE® products. You should not use REVIVE® products if you are using other topical medicines on the scalp.

Can I use REVIVE® if I suffer from heart disease?

Ask a doctor before use if you have heart disease.

ORDERS & SHIPPING

What is the ordering process?

Standard Shipping Orders placed by 2PM EST will typically be shipped out of our warehouse in 1-2 business days. Your credit card will not be charged until your item has shipped.

REVIVE® brand accepts the following forms of payment:

  • PayPal
  • Visa
  • Mastercard
  • Discover
  • American Express

How much is shipping?

Our Worldwide Express Shipping rate is $6.38, due to the special handling required to ship REVIVE® products.

How long does shipping take?

Items typically ship by air or ground, and will arrive 7-10 business days after shipping from our warehouse.

How do I redeem a promotion or discount?

Promotions or discounts may be activated or redeemed via one of the following methods, depending on the individual promotion or discount:

  • Promo codes - you may enter your code to have a discount/offer applied at checkout.
  • Site links - certain web links automatically add products to your cart, with a promotion or discount automatically applied. You will see these discounts reflected in your Shopping Cart and at Checkout.
  • Auto apply - certain discounts will be automatically applied, simply by visiting the rogaine.com site. You will see these discounts reflected in your Shopping Cart and at Checkout. We will generally feature them on the rogaine.com homepage, as well.

Please note that promotions and offers cannot be combined, unless otherwise stated. The makers of REVIVE® reserve the right to change or discontinue promotions at any time.

How do I check my order status?

You can check on the status of your order by clicking here.

Can I subscribe to regular deliveries?

No, unfortunately, we not have an automated subscription program for regular deliveries.
Orders have to be made manually as of now. Apologies for any inconveniences.

Can I order to an APO, FPO or P.O. box?

Please note that the REVIVE® brand currently does not ship orders to APO/FPO addresses or P.O. Boxes.

Can I order to Alaska, Hawaii or Puerto Rico?

Please note that REVIVE® brand currently does not ship orders to Alaska, Hawaii, and Puerto Rico.

How do you calculate sales tax?

REVIVE® is required to collect applicable state and local sales tax on orders shipped to states where we have a physical presence. Taxes apply to most merchandise, but some states exclude certain items, like food products. Some taxing authorities also require the taxable amount to include any shipping and handling charges, while others charge sales tax only on merchandise. We are required to follow the rules of each state. Your final order will include the appropriate state and local taxes. Qualifying States: AL, AZ, AR, CA, CO, CT, FL, GA, ID, IL, IN, IA, KS, KY, LA, ME, MD, MA, MI, MN, MS, MO, NE, NV, NJ, NM, NY, NC, OH, OK, PA, RI, SC, SD, TN, TX, UT, VT, VA, WA, WV, WI.

How do I make a return?

If for any reason you are not satisfied with your REVIVE® product, please contact our Consumer Care Center within 15 days of purchase so we can assess your specific return case and provide instructions on next steps.

What do I do if there is an error with my order or my shipment arrived damaged?

  • Please call us right away at +1 (226) 503-7324 if your order arrived damaged or if a packaging error occurred.
  • Please provide us with your the order number, name, address, and a description of what happened with photos of the damage.
  • We will provide instructions on what to do next. If a replacement item is in stock, we will ship it to you immediately.